Customer Experience: The latest on CX
It partners with analytics aggregator Prosper Insights to launch the Forbes Executive Insight Center.
A multichannel customer intelligence system helps pair callers with the right call center agent.
The two companies find common ground in a commitment to customer experience as a core business competency.
FRHI Hotels and Resorts' Jeannette Ho explains why the luxury hotel brand is putting a greater emphasis on emotion.
The airline launches a Listening Center to centralize social, industry, and operational data.