Customer Experience: The latest on CX

CX Scoop

Hold the Phone: Apple and Samsung Are the Most Relevant Brands

Hold the Phone: Apple and Samsung Are the Most Relevant Brands

Google and Facebook, apparently, are not. And in a caffeine-induced upset, Folgers out-relevances Starbucks.

What Change in Customer Behavior Will Impact Marketing Most in 2016?

What Change in Customer Behavior Will Impact Marketing Most in 2016?

Marketing industry insiders predict the most significant ways that B2B and B2C buyers will behave differently this year—and what marketers should do about it.

Facebook is the Comeback Kid of Customer Service in 2015

Facebook is the Comeback Kid of Customer Service in 2015

Zuckerberg & Co. rode personalization to good reviews in a year when service levels slid off the table. ACSI ratings declined for six out of 10 companies.

Poor CX Hinders Revenue Growth

Poor CX Hinders Revenue Growth

Just 23% of B2B companies are achieving higher revenue growth thanks to customer experience—or lack thereof.

The Customer Competencies Every CMO Needs

The Customer Competencies Every CMO Needs

Customer relationship strategies aren't solely the bailiwick of the chief customer officer; CMOs need customer experience skills, too.

CX Stats

 

CX Chatter


Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs: