Customer Experience: The latest on CX
Understanding customer context leads to more relevant interactions, which then leads to more transactions.
Marketers at the hardware retail chain say delivering on their promises will lead to more positive customer experiences—and hopefully, a boost in sales.
The technology is there, but brands need consumer trust, and adoption, for mobile payment apps and drones to become realities.
Reviews not only influence purchases, they also hold the key to improving products and services.
Only one retail segment saw an increase in overall customer satisfaction in Q4 2014: the Web, says ACSI. But that category, like other retail sectors, is bouyed by a select few sellers.