Customer Experience: The latest on CX

CX Scoop

Forbes Enters the Data Game

Forbes Enters the Data Game

It partners with analytics aggregator Prosper Insights to launch the Forbes Executive Insight Center.

Verint and KANA Team Up on Rules-Based Call Routing

Verint and KANA Team Up on Rules-Based Call Routing

A multichannel customer intelligence system helps pair callers with the right call center agent.

Maritz Buys Allegiance to Form CX Company

Maritz Buys Allegiance to Form CX Company

The two companies find common ground in a commitment to customer experience as a core business competency.

Q&A: Understanding Customers in Terms of Motivations, Not Numbers

Q&A: Understanding Customers in Terms of Motivations, Not Numbers

FRHI Hotels and Resorts' Jeannette Ho explains why the luxury hotel brand is putting a greater emphasis on emotion.

Southwest Airlines Takes Customer Listening to New Heights

Southwest Airlines Takes Customer Listening to New Heights

The airline launches a Listening Center to centralize social, industry, and operational data.

CX Stats

 

CX Chatter


Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs: