Customer Experience: The latest on CX
The bad news is that you'll be the one to lose it if you can't address customer complaints on the first pass.
It partners with analytics aggregator Prosper Insights to launch the Forbes Executive Insight Center.
A multichannel customer intelligence system helps pair callers with the right call center agent.
The two companies find common ground in a commitment to customer experience as a core business competency.
FRHI Hotels and Resorts' Jeannette Ho explains why the luxury hotel brand is putting a greater emphasis on emotion.