Kim Lewis spearheads the award-winning omnichannel marketing group at Golfsmith International, ensuring a seamless brand experience across all customer touchpoints for the largest specialty golf retailer in the world.
Oracle's marketing orchestration offering promises truly adaptive, integrated cross-channel customer journeys which can wait for the customer to make a move
How can we make advertisers understand how annoying this is?
In the face of evolving technologies and accessible information about soldier suicide and PTSD, the US Army is developing a new marketing mission.
Analyzing the sentiment in the reaction to "Let them eat cake..." (or croissants).
Back-to-school serves as a reminder that digital channels not only drive digital purchases, but in-store purchases too
Programmatic tactics are essential in making campaigns centered on IoT device successful. Learn how these tactics can be best organized with analytics
Berkley Bowen, CEO of Cue Connect, talks about the importance of social sharing and 'wishlists' for online retail marketing, and avoiding multitudes of meaningless messages
Conversocial's CMO Paul Johns talks about scaling customer service and promoting positive brand experience in the unforgiving social/mobile environment
Get a 360 degree view of the customer, and don't let go
Chris Perkins advocates thoughtful evolution in this fast-moving environment; and remembering that not everything can be measured
It's easy to talk about customer experience, but the challenge is putting it into practice - five industry professionals tell us what it means to them
How people will be buying for Mother's Day--and how to reach them
With all digital media on programmatic platforms in 2016, Arthur Ceria reflects on closing the loop between marketing effort and sales impact
A solution to the enduring problem of cart abandonment
The theme at the 2016 Adobe Summit is why and how to transform to an experience business. Adobe made several product announcements in line with that theme.
The personalized customer experience isn't always welcome
Going beyond an Amazon-style recommendation algorithm, Jetlore looks at what consumers don't purchase, and what they don't do on websites, to build richer personalization
Successful single-channel interactions are commonplace, but only 14% of CMOs polled said they're executing personalization across the customer journey.
Marketing industry insiders predict the most significant ways that B2B and B2C buyers will behave differently this year—and what marketers should do about it.
Company of the Week
SK&A is a leading provider of U.S. healthcare information solutions and databases. As part of IMS Health, SK&A researches and maintains contact and profiling data for over 2 million healthcare providers, including 800,000+ prescribers. SK&A's data supports research and marketing initiatives for life sciences, medical device, managed healthcare, direct marketing, publishing, education and more. SK&A's proprietary databases are telephone-verified twice per year from its world class Research Centers. SK&A enables multi-channel marketing and sets the standard for data quality and reliability. SK&A's customers include many of America's most recognized healthcare, publishing and pharmaceutical institutions.