Customer Analytics

Cross-Sell by the Numbers

Cross-Sell by the Numbers

Revenue growth from existing customer through cross-selling is where direct marketing can deliver significant traction.

Let Data Be Your Guide

Let Data Be Your Guide

Three areas of customer analytics that have the biggest impact on marketing results.

SAS and IBM catch an analytical Wave

SAS and IBM catch an analytical Wave By

Forrester's report on customer analytics providers examines how well these firms meet the needs of today's marketing organizations.

IBM: Re-imagine marketing with the customer at center

IBM: Re-imagine marketing with the customer at center By

In the age of Big Data, marketers need to go "beyond personalization to customization."

Customer lifetime value: Optimize that online spend

Customer lifetime value: Optimize that online spend

As with everything, there are best practices when it comes to optimizing online marketing spend for highest customer lifetime value, revenue, or profit.

Measuring the lifetime value of a customer

Measuring the lifetime value of a customer

Customer lifetime value is a common metric that—if calculated correctly—offers insight into building a customer strategy.

Customer experience as a marketing asset

Customer experience as a marketing asset By

Office Depot's marketing insight comes straight from its customers: feedback on what they value most.

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Featured Articles

Delivered: Fitness Postcards

Delivered: Fitness Postcards

What's in our mailbox this month: fitness postcards from Retro Fitness, American Woman Fitness Centers, Union's United Taekwondo Academy, and Bally Total Fitness. (We're totally pumped.)

Liking Social Data

Liking Social Data

Social data can improve a brand's bottom line and customer relationships. Just ask brands Infiniti and Diamond Nexus.

Everyday Email Essentials

Everyday Email Essentials

Here are three must-have data sets that every marketer should include in his or her email strategy.