CSFBdirect Closes Call Center

Share this article:
Credit Suisse First Boston's online brokerage division, CSFBdirect, will close its Parsippany, NJ, call center as part of cost-cutting efforts in reaction to the economic slowdown, the company announced this week.


A long-term reduction in the volume of online trading led CSFBdirect to consolidate its customer service operations at its three remaining call centers, the company said. The closure of the Parsippany call center will cost CSFBdirect $9 million in the first quarter this year but will result in an estimated $11 million in annual cost savings for the company.


Staff reductions resulting from the closure of the call center and other CSFBdirect locations totaled 150, or 10 percent of the division's U.S. work force.


Calls to a CSFBdirect spokeswoman were not returned.


Evidence is growing that the bear market is shaking up both the call center and online trading industries. Ameritrade cut its work force by 9 percent in January. Most of the cuts were felt in its Omaha, NE, and Fort Worth, TX, call centers.


Call center service providers RMH Teleservices, Bryn Mawr, PA, and Telespectrum, King of Prussia, PA, both have announced unspecified staff reductions in the past six months. In January, Amazon.com closed its call center in Seattle, where it has its headquarters, as part of a 1,300-employee layoff.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

Customer Centricity Is Spurring Marketing-Tech Investments

Customer Centricity Is Spurring Marketing-Tech Investments

A majority of marketers rank customer satisfaction improvements as paramount in the technology investment decisions.

Big, Bold Moves in the C-Suite

Big, Bold Moves in the C-Suite ...

JCPenney appoints Home Depot's Marvin Ellison as CEO; Harte Hanks and JWT add hitting power to their C-level benches

Campaign Comes to the States

Campaign Comes to the States

DMN's UK-based sister publication launches Campaign US