Creative campaigns from Best Western International, Arizona Office of Tourism and Virginia Blood Services

Share this article:
Creative campaigns from Best Western International, Arizona Office of Tourism and Virginia Blood Ser
Creative campaigns from Best Western International, Arizona Office of Tourism and Virginia Blood Ser

Best Western International

Situation
Hotel chain Best Western wanted to raise awareness of its branded credit card while also increasing booking revenues among existing customers. “We have to work smarter and do more with what we've got,” says Troy Rutman, director of external communications at Best Western International.

Approach
Best Western tapped InfoPrint Solutions to run a transpromo program this fall. Inserts normally sent with statements for

Best Western Gold Crown Club card holders were replaced with tailored promotions. These were sent to 50,000 names, while another 50,000 received their usual rewards statement. The program was designed to promote

Best Western's branded MasterCard as well as entice guests to upgrade their membership level through increased hotel visits. The campaign showcased a fall promotion encouraging guests to stay during a specific time period in order to earn double points.

Results
Applications for the Best Western credit card among guests who received the transpromo offer received a 500% boost; 15% more of these guests registered for the fall promotion than those in the control group.
-Jonathan Mack


Arizona
Office of Tourism

Approach
When the Arizona Office of Tourism (AOT) wanted to drive awareness among affluent consumers, it tapped Razavi Global Media to develop an online campaign for the latter's lifestyle Web site, JustLuxe.com. Banner ads, floating overlays and branded content drove to an AOT microsite where users could enter a sweepstakes.

Results
JustLuxe has driven more than 24,000 users to the microsite, and 5,400 have entered the sweepstakes.
-Mary Hurn


Virginia Blood Services

Approach
Nonprofit Virginia Blood Services used its Facebook page, which was launched in September, to promote a blood drive on the University of Virginia campus. The organization identified a few “influencers” by cross-referencing names from Facebook with those who have donated blood and encouraged them to help spread the word.

Results
Approximately 860 people checked out the Crimson War Facebook page, and 270 of these showed up to make a donation. Total donors numbered 1,105.
-Chantal Todé

PRIVATE VIEW
Anthony Pappas
President and creative director, Pappas Group

When I receive a statement in the mail, I expect it to be as explicit and user-friendly as possible. The statements from Best Western were confusing. The layout was a smattering of information that did not make proper use of available space, causing nothing to stand out on the busy page. I wanted to be able to understand what I needed to know in the first few seconds of looking at the statement. If Best Western wanted to include an offer along with its statements, it should have been more seamlessly integrated into the layout without distracting me from the actual information.

It's inconsistent when the aim and style did not match up to the promise of the previous page. That's the primary issue with the Arizona Office of Tourism's campaign. The advertising takeover of the AOT microsite on JustLuxe.com was colorful and engaging — however, when I reached the microsite itself, the creative was not consistent. The bright orange was gone, replaced by a more muted palette. The inside pages branded the desert motif, but it was not as powerful as the vibrant orange sunbursts from the first page.

The Facebook page for the Crimson War Blood Drive effort gave me a solid idea about what was going on with the effort. The campaign boasted an impressive 25% conversion rate. However, Facebook is where students live. Other industries might not enjoy such a high rate of participation.

Share this article:
You must be a registered member of Direct Marketing News to post a comment.
close

Next Article in Multichannel Marketing

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in Multichannel Marketing

Complexity's What Marketers Got, Simplicity's What They Want

Complexity's What Marketers Got, Simplicity's What They Want

Customer insights managers want campaign management tools to remain easy to use, even as they up their games with multi-layered campaigns.

Wine.com Uncorks New Digital Marketing Opportunities

Wine.com Uncorks New Digital Marketing Opportunities

The online wine retailer's strategy incorporates different flavors and depths.

93% of Companies Are Ineffective at Cross-Channel Marketing

93% of Companies Are Ineffective at Cross-Channel Marketing ...

Companies point to a lack of resources as the most common reason for lackluster marketing integration, a study says.