Cox Picks ACS for Third-Party Verification

Share this article:
ACS Inc. has won a contract to provide third-party verification services for telecommunications provider Cox Communications, the companies said yesterday.


Financial details of the agreement were not disclosed. Third-party verification involves providing recorded confirmation when a customer switches telecommunication providers or orders new services.


Cox will be able to access recordings of conversations ACS agents have with customers by using a Web-based retrieval system.


ACS is a worldwide teleservices agency that employs 30,000 people in 35 countries. Cox is a multi-service communications company that provides cable, broadband and telephone services to 6.2 million customers.


This material may not be published, broadcast, rewritten or redistributed in any form without prior authorization. Your use of this website constitutes acceptance of Haymarket Media's Privacy Policy and Terms & Conditions