Cox Picks ACS for Third-Party Verification

Share this article:
ACS Inc. has won a contract to provide third-party verification services for telecommunications provider Cox Communications, the companies said yesterday.


Financial details of the agreement were not disclosed. Third-party verification involves providing recorded confirmation when a customer switches telecommunication providers or orders new services.


Cox will be able to access recordings of conversations ACS agents have with customers by using a Web-based retrieval system.


ACS is a worldwide teleservices agency that employs 30,000 people in 35 countries. Cox is a multi-service communications company that provides cable, broadband and telephone services to 6.2 million customers.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

App of the Week: CardsApp

App of the Week: CardsApp

The app lets users select loyalty cards on their phone or smartwatch to display QR codes at check out time.

Rakuten Marketing Moves to a Unified Platform

Rakuten Marketing Moves to a Unified Platform

Omni experience consolidates all channel offerings into a single platform and dashboard to provide better management of the customer funnel.

Hawk Search Widens its Global Reach

Hawk Search Widens its Global Reach

Hawk Search's solution offers support for more than twice as many languages as other site search providers, according to the company.