Countrywide notifies customers of data breach with direct mail

Share this article:

Countrywide is notifying customers that their personal information may have been sold to a third party by a former employee. The mortgage lender, recently acquired by Bank of America, learned of the breach in early August.

Rene Rebollo Jr., a former senior financial analyst for Countrywide Home Loan's subprime mortgage division, has been accused of allegedly selling clients' personal information, including name, address, Social Security number and mortgage loan number, to other mortgage brokers outside the company. Countrywide is using direct mail to reach out to all 2 million customers that may have been affected.

“We deeply regret this incident and apologize for any inconvenience or concern it may cause you,” reads a portion of the letter sent earlier this month. “We take our responsibility to safeguard your information very seriously and will not tolerate any actions that compromise the privacy or security of our customers' information.”

So far, none of the information seems to have been used for identity theft or fraud, but to ease client concerns, Countrywide is offering free credit-monitoring to any customer that would like it. The lender has signed Experian's ConsumerInfo.com Inc. to provide a two-year membership in Triple Advantage Credit Monitoring.

“We have no evidence to date to indicate that any customer has been the victim of identity theft or fraud,” read a statement from the company. “To ensure the protection of all involved, we are notifying customers whose information may have been exposed by this employee of the steps we are taking and what they can do to protect themselves.”

Share this article:
You must be a registered member of Direct Marketing News to post a comment.
close

Next Article in Data/Analytics

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

Featured Listings

More in Data/Analytics

Analytics vs. Instincts

Analytics vs. Instincts

Even for the savviest marketers, finding the right balance of analytics and gut instincts can prove to be difficult.

MeritDirect Opens San Jose Office

MeritDirect Opens San Jose Office

A force in direct mail, the company looks to expand its digital data services with a footprint in Silicon Valley.

Neustar Decides to Hand Data Over to its Clients

Neustar Decides to Hand Data Over to its ...

AK Media Insights Pro turns data over to marketers to create business-specific aggregations, integrate offline efforts, and probe deeper into their sales funnels.