Convergys Unveils Service Programs

Share this article:
Convergys Corp., a provider of integrated billing and customer care services, announced enhanced customer service and technical support programs this month that give an integrated view of a customer's contact history and improve call-handling efficiency.


They are available as stand-alone programs or integrated with Convergys' Catalys IP billing solution. When the programs are integrated with Catalys, businesses can view billing information through a single system, minimizing screen changes.


The programs are tailored for e-service providers with more than 250,000 customers.


Other features include standard business insight and contact center insight reports that list why customers communicate with a company. Convergys said these reports will let companies become learning organizations, allowing them to actively modify their businesses to suit their customers' needs.


For more information, call 513/723-7153.


Share this article:
close

Next Article in Data/Analytics

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

Featured Listings

More in Data/Analytics

MeritDirect Introduces Predictive Marketing Suite

MeritDirect Introduces Predictive Marketing Suite

New solutions include next logical product and customer lookalike modeling. The long-time direct marketing player announces it will open a San Jose office in September.

App of the Week: Refresh

App of the Week: Refresh

Cool or creepy? Refresh provides data that aims to help marketers and salespeople spark relevant in-person customer conversations.

Data Helps Wyndham Hotel Group Deliver a Five-Star Experience

Data Helps Wyndham Hotel Group Deliver a Five-Star ...

The hotel company relies on technology to ensure that its rates and inventory are in sync across platforms.