Convergys to Market Virtual Agent Software

Convergys Corp., Cincinnati, yesterday said it agreed to market and implement Neuromedia Inc.'s automated customer-service software and made a multimillion dollar equity investment in the San Francisco-based company.

The outsourced customer care provider declined to reveal the exact value of the investment.

Convergys said it would incorporate Neuromedia's virtual-agent technology as part of a best-of-breed platform for its Internet customers.

Neuromedia's vReps are customized software built around knowledge bases that generate real-time text answers to online text queries. Like automated e-mail responses and interactive voice response technology, the vReps reduce the need for human intervention for online customer care and sales.

This material may not be published, broadcast, rewritten or redistributed in any form without prior authorization. Your use of this website constitutes acceptance of Haymarket Media's Privacy Policy and Terms & Conditions