Convergys to Market Virtual Agent Software

Share this article:
Convergys Corp., Cincinnati, yesterday said it agreed to market and implement Neuromedia Inc.'s automated customer-service software and made a multimillion dollar equity investment in the San Francisco-based company.


The outsourced customer care provider declined to reveal the exact value of the investment.


Convergys said it would incorporate Neuromedia's virtual-agent technology as part of a best-of-breed platform for its Internet customers.


Neuromedia's vReps are customized software built around knowledge bases that generate real-time text answers to online text queries. Like automated e-mail responses and interactive voice response technology, the vReps reduce the need for human intervention for online customer care and sales.
Share this article:

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

News Byte: Comcast Expanding Global Ad Delivery Through Partnership

News Byte: Comcast Expanding Global Ad Delivery Through ...

Through a partnership with Adstream , Comcast's AdDelivery Service expands its footprint across the globe.

40 Under 40 2014: Nominations Are Now Open!

40 Under 40 2014: Nominations Are Now Open!

It's time to nominate the 2014 crop of young marketing luminaries for Direct Marketing News's 40 Under 40 Awards. The deadline is Friday, June 6, 2014.

News Byte: MediaCrossing Partners with ASL Marketing on Youth Marketing Tool

News Byte: MediaCrossing Partners with ASL Marketing on ...

The digital media trading firm and marketing database company aim to help marketers target 13 to 34 year olds.