Convergys, Teleperformance Team With IBM on Sprint Deal

Share this article:
IBM Corp. selected Convergys and SR.Teleperformance as its teleservices partners in fulfilling its contract to take over some of the customer support functions of Sprint, the companies announced yesterday.


Under the five-year deal, IBM will assume management of Sprint's 21 vendor-operated call centers as well as its in-house call center in Nashville, TN, which will be transferred to Convergys along with its 1,100 employees. The deal is expected to save Sprint $550 million over the life of the contract.


SR.Teleperformance's North American business units, Teleperformance USA and Merkafon-Teleperformance Mexico, also will act as a subcontractor under the IBM-Sprint deal. The financial value of the transactions was not disclosed.


Convergys and SR.Teleperformance will provide customer service and sales support under the contract. Convergys also will provide billing and employee-care services.


Share this article:

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

News Byte: Comcast Expanding Global Ad Delivery Through Partnership

News Byte: Comcast Expanding Global Ad Delivery Through ...

Through a partnership with Adstream , Comcast's AdDelivery Service expands its footprint across the globe.

40 Under 40 2014: Nominations Are Now Open!

40 Under 40 2014: Nominations Are Now Open!

It's time to nominate the 2014 crop of young marketing luminaries for Direct Marketing News's 40 Under 40 Awards. The deadline is Friday, June 6, 2014.

News Byte: MediaCrossing Partners with ASL Marketing on Youth Marketing Tool

News Byte: MediaCrossing Partners with ASL Marketing on ...

The digital media trading firm and marketing database company aim to help marketers target 13 to 34 year olds.