Convergys Inks Comcast Outsourcing Contract

Share this article:
Teleservices agents for Convergys Corp. will provide inbound support for customers of Comcast's high-speed Internet and digital phone services, Convergys said yesterday.


Financial details of the contract were not disclosed. Convergys, Cincinnati, will provide technical support services, order management and customer care for Comcast using telephone, e-mail and Web chat communications in English and Spanish.


Convergys described the contract as "multi-year" but did not reveal specifics about its provisions. Comcast, Philadelphia, will continue to provide additional local customer support to its cable television customers from its offices located throughout its service areas, Convergys said.


Convergys operates 45 customer contact centers worldwide that process more than 1.7 million customer interactions over telephone and Internet daily.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

App of the Week: CardsApp

App of the Week: CardsApp

The app lets users select loyalty cards on their phone or smartwatch to display QR codes at check out time.

Rakuten Marketing Moves to a Unified Platform

Rakuten Marketing Moves to a Unified Platform

Omni experience consolidates all channel offerings into a single platform and dashboard to provide better management of the customer funnel.

Hawk Search Widens its Global Reach

Hawk Search Widens its Global Reach

Hawk Search's solution offers support for more than twice as many languages as other site search providers, according to the company.