Convergys' India Call Center Meets Expectations

Share this article:
Cincinnati-based contact center service provider Convergys Corp. announced that its contact center in India has met growth projections after its first year of operation and will employ about 3,000 workers by year's end.


The 1,900-seat center is in Gurgaon, a suburb of New Dehli. The 24-hour call center provides outsourced customer support services for the financial services, communications and consumer product industries. Convergys opened the center in October 2001. It provides outbound calling, e-mail, Web chat and back-office services for multinational clients and is managed entirely by Indian nationals.


Convergys operates 46 contact centers worldwide and handles about 1.7 million consumer interactions daily.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

Customer Centricity Is Spurring Marketing-Tech Investments

Customer Centricity Is Spurring Marketing-Tech Investments

A majority of marketers rank customer satisfaction improvements as paramount in the technology investment decisions.

Big, Bold Moves in the C-Suite

Big, Bold Moves in the C-Suite ...

JCPenney appoints Home Depot's Marvin Ellison as CEO; Harte Hanks and JWT add hitting power to their C-level benches

Campaign Comes to the States

Campaign Comes to the States

DMN's UK-based sister publication launches Campaign US