Convergys Gets Yahoo Customer-Care Account

Share this article:
Convergys Corp., one of the nation's largest inbound teleservices operators, said it won a contract yesterday to provide customer-care services for Internet portal Yahoo Inc., Sunnyvale, CA.


Financial terms were not disclosed. Convergys, Cincinnati, will provide support for customer inquiries and billing-related questions on Yahoo premium products and services as well as inbound e-mail and telephone call support.


Convergys operates 46 contact centers worldwide and handles 1.7 million customer interactions daily.


Share this article:

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

Target Names Retail Veteran Brian Cornell as CEO

Target Names Retail Veteran Brian Cornell as CEO

He leaves the top job at PepsiCo Foods to take the spot vacated by Greg Steinhafel in the aftermath of the data breach.

NBA Names Insurance Exec as its CMO

NBA Names Insurance Exec as its CMO

Nationwide and State Farm veteran Pamela El takes the league's marketing helm next month.

Bloomberg Names Bigley CMO

Bloomberg Names Bigley CMO

Communications chief Deirdre Bigley is appointed head of global marketing for the business and financial news company.