Convergys Closes Finali Buy

Share this article:
Convergys Corp. has finalized its purchase of Finali Corp., a contact center analytics firm, for $25 million, Convergys announced yesterday. The purchase price represented less than double the expected 2005 revenues of Finali, Convergys said.


Finali, Westminster, CO, provides multichannel customer service and support, including upselling and cross-selling, as well as data analysis using call segmentation and enterprise-specific categorization tools. Finali also provides call automation technology. It has a patented "virtual agent" system to help customers navigate Web sites and reduce telephone calls for customer service.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

Featured Listings

More in Data/Analytics

MeritDirect Opens San Jose Office

MeritDirect Opens San Jose Office

A force in direct mail, the company looks to expand its digital data services with a footprint in Silicon Valley.

Neustar Decides to Hand Data Over to its Clients

Neustar Decides to Hand Data Over to its ...

AK Media Insights Pro turns data over to marketers to create business-specific aggregations, integrate offline efforts, and probe deeper into their sales funnels.

Arthur Hughes, Who Wrote the Book on Database Marketing, Dies at 86

Arthur Hughes, Who Wrote the Book on Database ...

First published in the early days of the Web, Arthur Middleton Hughes's Strategic Database Marketing remains a bible for direct marketers.