Consumers reporting legitimate e-mail as spam: Q Interactive

Share this article:

Fifty-six percent of consumers consider marketing messages from known senders to be spam if the message is "just not interesting to me" and 50% consider "too frequent e-mails from companies I know" to be spam, according to a new study by Q Interactive conducted in conjunction with marketing research firm MarketingSherpa.

The study, called Spam Complainers Survey, investigated consumer perceptions of what they consider to be spam, why they report e-mails as spam and what they think happens when the "report spam" button is clicked.

According to the report, 31% of respondents said that they consider "e-mails that were once useful but aren't relevant anymore,” to be spam.

Interestingly, respondents said that they hit the “report spam” button for various reasons. Forty-one percent report spam if "the e-mail was not of interest to me,” 25% if "I receive too much e-mail from the sender" and 20% if "I receive too much e-mail from all senders.”

But consumers do not always understand the meaning of hitting this button. More than half of respondents — 56% — think that clicking the button will "filter all e-mail from that sender" while 21% believe it will notify the sender that the recipient did not find that specific e-mail useful so the sender will "do a better job of mailing me" in the future.

Surprisingly, 47% of respondents believe by hitting the “report spam” button, they will be unsubscribed from the list.

The survey also found that 43% of respondents do not use unsubscribe links in e-mail and simply use the ISP's "report spam" button to unsubscribe from an advertiser's list.

To address this miscommunication among consumers, Q Interactive is calling on the industry to better educate consumers and for ISPs to better process this data.

Share this article:
You must be a registered member of Direct Marketing News to post a comment.
close

Next Article in Email Marketing

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in Email Marketing

Message Systems Networks for Better Deliverability

Message Systems Networks for Better Deliverability

The Adaptive Email Network automatically adjusts users' emails to changes in bounce codes and traffic based on the real-time activity of other users in the system.

Six Must-Know Steps for Creating Dynamic Email Content

Six Must-Know Steps for Creating Dynamic Email Content ...

The definition of dynamic email content is changing--what marketers need to know.

Moosejaw Hikes Into Shopping Cart Abandonment Territory

Moosejaw Hikes Into Shopping Cart Abandonment Territory

Determining the right content and number of emails to send can be rugged terrain.