ComScore Starts Online Survey Unit

Share this article:
Internet measurement and research firm comScore Networks yesterday announced the launch of an online survey unit.


ComScore Survey Solutions will tap into 1.5 million panel members that opted to have their Internet use tracked and to participate in surveys. The survey unit offers the chance to survey consumers based on observed behaviors. For example, a business could survey visitors to a competitor's site. Surveys are done through either a pop-up or e-mail.


ComScore, Reston, VA, named Randy Smith, a former president of survey firm NFO WorldWide, to lead the unit. Smith said the Internet probably would make up 30 percent of the survey industry by the end of the year.


"The core problem is the rank-and-file citizenry is not responding to telephone interviewing," he said. "The response rates have been declining for a decade."


Instead, more research has moved online, which has proven cheaper and quicker. The trend probably will accelerate with the adoption of the federal no-call registry, despite its exemption for survey calls.


"The researchers can argue till they're blue in the face, but most consumers believe that market research is not exempted," Smith said.


Harris Interactive reported in late October that it saw increased demand for Internet-based research services over telephone surveys. Harris said the no-call registry might drive telephone response rates down further and speed the adoption of Internet surveys.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.
close

Next Article in Digital Marketing

Follow us on Twitter @dmnews

Latest Jobs:

Featured Listings

More in Digital Marketing

Hallmark Takes Baby Steps to a New Brand

Hallmark Takes Baby Steps to a New Brand

The company relied on digital to get its growing children's apparel brand off of the ground.

One Third of Americans' Social Media Time Is Spent on Facebook

One Third of Americans' Social Media Time Is ...

Pandora, meanwhile, attracts more user time but far fewer digital advertisng dollars, says a study.

News Corp. Chief Brands Google an 'Unaccountable Bureaucracy'

News Corp. Chief Brands Google an 'Unaccountable Bureaucracy'

Robert Thomson warns the EU that an antitrust deal with Google will lead to a decrease in competitive options for marketers and an increase in piracy.