Combined Services Offer English-Spanish CRM

Share this article:
vCustomer Corp. and the Hispanic Teleservices Corp. yesterday said that they will begin promoting their combined services to companies with call center language needs that entail English and Spanish.


Renton, WA-based vCustomer will utilize its call centers in New Delhi and Mumbai. The centers can handle inbound and outbound English-language services for phone and e-mail, and can implement Web chat.


HTC will leverage its 250-seat call center near its headquarters in Monterey, Mexico. The center will handle Spanish-language customer relationship management aspects including telemarketing, technical support and customer care.


The companies have yet to finalize how they will promote the services package.


Terms of the deal were not disclosed.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

Featured Listings

More in Data/Analytics

One Third of Companies Fail to Measure Data Quality ROI

One Third of Companies Fail to Measure Data ...

Twenty percent of companies assume their data quality tools pay off, while another 10% doesn't monitor ROI at all.

Ensighten and Anametrix Unite in an Open Relationship

Ensighten and Anametrix Unite in an Open Relationship

Ensighten's purchase of the analytics company is about giving ultimate ownership of data to marketers, says CEO Josh Manion.

The Perils (and Positives) of Vanity Metrics

The Perils (and Positives) of Vanity Metrics

Experts break down the up- and downsides of popular vanity metrics, such as Facebook likes and Twitter followers.