Cheap Tickets Selects IEX Workforce Management Solution

Share this article:
Cheap Tickets Inc., Honolulu, said yesterday that it has selected IEX, Richardson, TX, to provide a workforce management product to enhance the scheduling process in its call centers.


Cheap Tickets, which sells travel services through a network of four call centers, said it would use the TotalView Workforce Management program from IEX to help it handle increased call volume and improve service without adding to its 700-agent staff.


The product integrates skills-based forecasting and scheduling for multimedia call centers.
Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in Agency

The Mobile-Email Marriage

The Mobile-Email Marriage

Marketers who considered leaving email at the altar are finding renewed passion for the channel as an ever-increasing number of customers triage, read, and click-through email on their smartphones.

Harnessing Deep Industry Expertise to Capture New Markets

Harnessing Deep Industry Expertise to Capture New Markets

Darren Rodgers explains how he applies his deep healthcare expertise, and broad organizational experience, to marketing in an industry in the throes of historic transformation.

Fast Facts: October 2014

Fast Facts: October 2014

Some quick info hits to keep you up-to-date, including the percentage of emails opened on mobile devices.