Calling Is Automatic for Energy Teleservices Agency

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InBusiness Teleservices Inc., Batavia, IL, will use SoundBite Communication's personalized prerecorded messages in outbound calls to energy consumers for its clients. The teleservices agency will use the messages to send payment reminders, schedule maintenance and repair appointments and distribute information during power outages.

Through text-to-speech technology, messages can be personalized so that consumers are addressed by name in the calls. Voice recognition lets SoundBite capture consumer voice responses, and consumers can input information by using the keypads on their touch-tone phones.

Prerecorded messages will relieve InBusiness call agents from time-consuming duties such as collections, which SoundBite will automate, and free them to conduct outbound sales calling and inbound customer services.

The two companies also will market their partnership jointly to their existing client bases. InBusiness clients include Agway Energy Products, Constellation NewEnergy and Dominion Retail, while SoundBite has serviced PECO Energy, Nicor and Keyspan.

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