Calling Is Automatic for Energy Teleservices Agency
Through text-to-speech technology, messages can be personalized so that consumers are addressed by name in the calls. Voice recognition lets SoundBite capture consumer voice responses, and consumers can input information by using the keypads on their touch-tone phones.
Prerecorded messages will relieve InBusiness call agents from time-consuming duties such as collections, which SoundBite will automate, and free them to conduct outbound sales calling and inbound customer services.
The two companies also will market their partnership jointly to their existing client bases. InBusiness clients include Agway Energy Products, Constellation NewEnergy and Dominion Retail, while SoundBite has serviced PECO Energy, Nicor and Keyspan.