A multichannel customer intelligence system helps pair callers with the right call center agent.
Research from Google says that 70% of mobile searchers make phone calls to businesses. And the vast majority of those people make phone calls within a few minutes of their search. You need to be ready when those calls come in.
IBM's artificially intelligent prodigy will be applying for work in call centers.
The upgrade to its customer contact program enables companies to manage social media comments and inquiries from contact centers.
What your marketing organization can do to better prepare for the "Year of Empathy."
One had the best of conversion rates, one had the worst, and Heather Adams had to find out what the Dickens was going on.
Company of the Week
Better relationships. Better ROI.
Founded in 1985, and voted among the nation's top direct marketing agencies, Anderson Direct & Digital extends brands, grows businesses and delivers superior ROI through scientific customer insights, and by fully integrating direct mail, email, online, search, print, social, mobile marketing and more. We provide world-class agency and production services—all from our Southern California facility.
Better relationships. Better ROI. Founded in 1985, and voted among the nation’s ...