A multichannel customer intelligence system helps pair callers with the right call center agent.
Research from Google says that 70% of mobile searchers make phone calls to businesses. And the vast majority of those people make phone calls within a few minutes of their search. You need to be ready when those calls come in.
IBM's artificially intelligent prodigy will be applying for work in call centers.
The upgrade to its customer contact program enables companies to manage social media comments and inquiries from contact centers.
What your marketing organization can do to better prepare for the "Year of Empathy."
One had the best of conversion rates, one had the worst, and Heather Adams had to find out what the Dickens was going on.
Company of the Week
Founded in September 2009, Stirista is an integrated marketing agency that specializes in micro-targeting via traditional and digital channels. Our mission is to help companies, non-profits, and universities alike find new prospects and better understand their existing contacts. We are on the preferred vendor list for a handful of Fortune 500 companies with three of the ten largest companies in the world turning to us for marketing insights. To put it simply, we're young (at least at heart), ambitious, and sometimes impulsive-but always hungry for new ideas.
Founded in September 2009, Stirista is an integrated marketing agency that specializes in ...