call center

Just Ask Watson: IBM Unveils the Watson Engagement Advisor

Just Ask Watson: IBM Unveils the Watson Engagement Advisor

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According to IBM, 50% of the 270 billion customer service calls placed each year go unresolved. But Watson can help.

Linking marketing and customer service data to get close to customers

Linking marketing and customer service data to get close to customers

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There are three inevitabilities in the world: death, taxes, and information silos—but Aprimo is attempting to drive customer engagement with a tool designed to link marketing and the contact center.

KANA acquires contact center technology provider Ciboodle

KANA acquires contact center technology provider Ciboodle

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KANA Software, Inc. has acquired contact center technologies provider Sword Ciboodle

Do your research and choose the right Hispanic call center

Do your research and choose the right Hispanic call center

When performance and profits are on the line, it pays to put time into vetting one of the most important pieces of the puzzle: the Hispanic call center.

Who's calling? Who knows

Who's calling? Who knows

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Caller ID is supposed to be a bulwark when it comes to unwanted calls. Not anymore.

Butterball names Y&R NY AOR

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Butterball has named Young & Rubicam New York its agency of record. The relationship took effect last week and was announced November 22.

Quidsi launches third e-commerce site, BeautyBar.com

Quidsi launches third e-commerce site, BeautyBar.com

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E-commerce retailer Quidsi today launched its third e-commerce site, BeautyBar.com, carrying luxury beauty products with a price point ranging from $20 to a $715 anti-aging cream.

United: Don't call us...

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How marketers can navigate the new customer engagement era.