call center

Linking marketing and customer service data to get close to customers

Linking marketing and customer service data to get close to customers By

There are three inevitabilities in the world: death, taxes, and information silos—but Aprimo is attempting to drive customer engagement with a tool designed to link marketing and the contact center.

KANA acquires contact center technology provider Ciboodle

KANA acquires contact center technology provider Ciboodle By

KANA Software, Inc. has acquired contact center technologies provider Sword Ciboodle

Who's calling? Who knows

Who's calling? Who knows By

Caller ID is supposed to be a bulwark when it comes to unwanted calls. Not anymore.

Butterball names Y&R NY AOR

By

Butterball has named Young & Rubicam New York its agency of record. The relationship took effect last week and was announced November 22.

Quidsi launches third e-commerce site, BeautyBar.com

Quidsi launches third e-commerce site, BeautyBar.com By

E-commerce retailer Quidsi today launched its third e-commerce site, BeautyBar.com, carrying luxury beauty products with a price point ranging from $20 to a $715 anti-aging cream.

United: Don't call us...

By

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

Featured Articles

Delivered: Fitness Postcards

Delivered: Fitness Postcards

What's in our mailbox this month: fitness postcards from Retro Fitness, American Woman Fitness Centers, Union's United Taekwondo Academy, and Bally Total Fitness. (We're totally pumped.)

Liking Social Data

Liking Social Data

Social data can improve a brand's bottom line and customer relationships. Just ask brands Infiniti and Diamond Nexus.

Everyday Email Essentials

Everyday Email Essentials

Here are three must-have data sets that every marketer should include in his or her email strategy.