call center

The 17 Coolest Metrics We Extracted from Phone Calls in Q1

The 17 Coolest Metrics We Extracted from Phone Calls in Q1

What LogMyCalls learned from analyzing MILLIONS of call segments from dozens of industries

Just Ask Watson: IBM Unveils the Watson Engagement Advisor

Just Ask Watson: IBM Unveils the Watson Engagement Advisor

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According to IBM, 50% of the 270 billion customer service calls placed each year go unresolved. But Watson can help.

Linking marketing and customer service data to get close to customers

Linking marketing and customer service data to get close to customers

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There are three inevitabilities in the world: death, taxes, and information silos—but Aprimo is attempting to drive customer engagement with a tool designed to link marketing and the contact center.

KANA acquires contact center technology provider Ciboodle

KANA acquires contact center technology provider Ciboodle

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KANA Software, Inc. has acquired contact center technologies provider Sword Ciboodle

Do your research and choose the right Hispanic call center

Do your research and choose the right Hispanic call center

When performance and profits are on the line, it pays to put time into vetting one of the most important pieces of the puzzle: the Hispanic call center.

Who's calling? Who knows

Who's calling? Who knows

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Caller ID is supposed to be a bulwark when it comes to unwanted calls. Not anymore.

Butterball names Y&R NY AOR

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Butterball has named Young & Rubicam New York its agency of record. The relationship took effect last week and was announced November 22.

Quidsi launches third e-commerce site, BeautyBar.com

Quidsi launches third e-commerce site, BeautyBar.com

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E-commerce retailer Quidsi today launched its third e-commerce site, BeautyBar.com, carrying luxury beauty products with a price point ranging from $20 to a $715 anti-aging cream.

United: Don't call us...

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Founded in September 2009, Stirista is an integrated marketing agency that specializes in micro-targeting via traditional and digital channels. Our mission is to help companies, non-profits, and universities alike find new prospects and better understand their existing contacts. We are on the preferred vendor list for a handful of Fortune 500 companies with three of the ten largest companies in the world turning to us for marketing insights. To put it simply, we're young (at least at heart), ambitious, and sometimes impulsive-but always hungry for new ideas.

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Stirista

Stirista

Founded in September 2009, Stirista is an integrated marketing agency that specializes in ...