Call Center Tech Firm SER Acquires VorTecs

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SER Solutions said yesterday it had acquired VorTecs Incorporated, a provider of computer telephony integration and automated call validation, for an undisclosed sum.


Dulles, VA-based SER Solutions, formerly EIS International Inc., will integrate VorTecs monitoring and validation technology into its call management systems.


VorTechs has also developed speech-recognition technology that allows call center operators to perform high-speed audio searches of recorded customer interactions, transforming it into retrievable data.


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