Call Center Tech Firm SER Acquires VorTecs

Share this article:
SER Solutions said yesterday it had acquired VorTecs Incorporated, a provider of computer telephony integration and automated call validation, for an undisclosed sum.


Dulles, VA-based SER Solutions, formerly EIS International Inc., will integrate VorTecs monitoring and validation technology into its call management systems.


VorTechs has also developed speech-recognition technology that allows call center operators to perform high-speed audio searches of recorded customer interactions, transforming it into retrievable data.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

B2B Marketers Can Now Self-Serve Ads on Facebook Exchange

B2B Marketers Can Now Self-Serve Ads on Facebook ...

Sitescout's new integration with FBX opens up access to any size marketer, minus campaign spend minimums, according to the RTB company.

Day Two at DMA2014

Day Two at DMA2014

It was awards day in San Diego, with Teradata's Lisa Arthur being named Marketer of the Year, and Google Japan being feted for its direct mail prowess.

Today's Forecast: Chilly With a 10 Percent Lift in Parka Sales

Today's Forecast: Chilly With a 10 Percent Lift ...

The Weather Company launches a website offering marketers free advice on how to take advantage of shifts in the weather.