Brussels Airline Awards Contract to Sitel

Share this article:
SN Brussels Airlines has awarded a three-year contract to teleservices agency Sitel for inbound telephone support to the airline's customers in Belgium and Luxembourg.


Financial details were not disclosed.


The airline, based in Brussels, Belgium, hired Sitel to design and install new technology at the airline's call center in Brussels as well as to provide extra telephone agents from Sitel's call center in Brussels to assist the airline's own agents.


Sitel's customer service representatives will provide flight information and reservation services. Service initially will be restricted to telephone, though Sitel also will provide fax, e-mail and Web service for SN Brussels Airlines later.


SN Brussels Airlines flies to 36 destinations in Europe, including London, Geneva and Stockholm.


The airline is the latest overseas contract Sitel has snared recently. The company recently gained a contract to provide inbound telephone support for the taxing authority of Spain and added five years to its contract for inbound teleservices to the regional Flemish government in Belgium.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

Candidates Offer Change In The Form of Targeting

Candidates Offer Change In The Form of Targeting

A campaign for Ben Carson raised $2.8 million despite his lack of cooperation.

Target Names Retail Veteran Brian Cornell as CEO

Target Names Retail Veteran Brian Cornell as CEO

He leaves the top job at PepsiCo Foods to take the spot vacated by Greg Steinhafel in the aftermath of the data breach.

NBA Names Insurance Exec as its CMO

NBA Names Insurance Exec as its CMO

Nationwide and State Farm veteran Pamela El takes the league's marketing helm next month.