Marketers should align their social interactions with how they want their brand (and their personal brand) to be perceived.
5 ways marketers can ensure that customers receive, open, and respond to their email.
Marketers can express their brand message in unexpected places—and surprise and engage customers in the process.
4 reasons marketers should care about customer service and how it affects their branding and customer retention efforts.
One Tough Question: What marketing measure is overrated or outdated?
Email marketing is far more than a way for brands to send content and promotions.
Personal branding for marketers and salespeople alike is a business imperative.
Branding isn't just for your eyeballs. Ears can also get in on the action.
When it comes to communicating with brands, customers move to their own beat.
Consumers would rather buy their favorite brands than shop around for private label products.
Moët & Chandon's new brand ambassador Roger Federer kicked off his new role with a slick photo shoot with fashion photographer Patrick Demarchelier.
Three steps to making and keeping a compelling brand promise
If your edgy branding campaign was generating a lot of buzz but at the same turning off a large demographic—what would you do?
The electronics giant uses search queries to select video topics that aim to engage, educate, entertain, and keep Sony top-of-mind.
The brand reputations of oil giants BP and Shell are frequently haunted by past controversies—but which brand strikes oil with its marketing?
A fictitious soda company launched a new branding campaign, and it's causing some friction. See how you would react to this month's marketing challenge.
Chase's luxury credit card brand Sapphire launched a marketing campaign for avid golfers.
Ryan Partnership's design work for Perrier stays true to the brand's personality—refreshing, premium, modern, and clean.
Bad transactional experiences make people mad—but without a smart brand marketing plan in place it's unlikely consumers will be at the point of transaction at all.
Digital marketing today needs to focus on building brand affinity so customers want to hear what a company has to say and offer.
Creating a holistic customer experience through customer insight is a common trait of the world's 100 most valuable brands, according to Interbrand.
It's important to contextualize brands in the countries in which they were born—at least until they are truly accepted as global brands.
Marketers of the resurrected compact plan for a spike in Web activity following a 90-second spot during the Giants-Cowboys NFL debut.
Italian motorcycle company Moto Guzzi put a new spin on the 90-year-old brand's online presence with a revamped social hubsite.
Yahoo has named Kathy Savitt, the founder of social commerce startup Lockerz, as its CMO.
Lunch is really important, but not everyone has the time to take it. That's why CP+B's created a series of blow-up dolls to promote the new Applebee's lunch menu. Read on. It will all make sense.
As CMO of Xerox, Christa Carone's main challenge is getting the public to recognize the company's vast role as a services provider in the B2B space.
Enterprises should consider using search marketing for branding purposes, based on a study from SEO technology provider Conductor.
If you're headed to the Olympic Games this summer, you might want to keep an eye out for the nearly 300 enforcement officers whose sole job will be to make sure no "ambush" marketing will take place.
"Now what?" It's the most important question you will ever address in brand management. Brands derive value through experiences.
Company of the week
As the leading source for direct marketing youth data, alloyASL connects your brand to consumers with extensive and unparalleled industry expertise in data content, aggregation and analytics of the youth, young adult and student demographics.
Retailers' Thanksgiving Day sales pitches came in heavy via email.
Key passages from the mailing industry's anti-exigency appeal to the Postal Regulatory Commission.
The fast casual restaurant chain relies on digital to drive in-store traffic and sales for its seasonal menu.