I read the article ( 'Whiteboard' shows what Brown can do, Jan. 15 DM News) about UPS spending another $35 million on advertising. We switched our shipping from UPS to FedEx about eight years ago because a FedEx rep called and offered a 20 percent discount off the published rates. We had been a loyal customer of UPS for more than 15 years. We are now a loyal customer of FedEx.