Creating unnatural conversation pieces doesn't work online just as it doesn't work in real life.
Transparency and authenticity in social media is a must to build customer trust. This means embracing criticism and managing it.
Sometimes it's good to tell customers, "Here's what you don't need to buy from us."
Master social media with this three-step approach to engaging customers in social channels.
Consumers are more likely to like and trust a brand if the company's marketing efforts are authentic, said Twitter co-founder Biz Stone during the opening address at the second day of Adobe's Digital Marketing Summit in Salt Lake City. To do that, companies would do well to show their vulnerable side, he added.
I hope you don't need me to tell you how important the idea is in marketing these days. When everyone has the same list, the same boring offers, comparable infrastructure and wide array of media choices, it's the creative idea that differentiates - the single idea which reflects the brand's point of view and connects with the customers to provoke a perceptual and behavioral change to solve a problem.
Company of the week
Concerned about growth? With over 25 years experience in the industry, the list experts at Fairfield Marketing Group possess the know-how to help immediately improve any domestic or international direct marketing effort. First-time and well-established mailers can rely on Fairfield Marketing Group's expertise to help launch campaigns into positive and profitable ventures.
It doesn't matter how much data you have if you don't integrate your data sets, says market researcher Matthias Hartmann.
Radio version 2014 delivers an exciting palette of marketing tools to make the medium of sound more effective for direct response advertisers.
How marketers can navigate the new customer engagement era.