Audio Book Club Prepares Blitz for MediaBay.com
"We get a ton of traffic to Audiobookclub.com, but not everybody wants to join a club," said Mike Herrick, vice chairman and co-CEO of Audio Book Club, Morristown, NJ. "We believe we're leaving revenue on the table. So we're coming up with a way to leverage that traffic." Audiobookclub.com reportedly gets 1.5 million visits per month.
The MediaBay.com launch is timed to coincide with the live Webcast of Woodstock '99, which begins today. MediaBay.com is one of three official Webcasters offering free streaming video of the event.
To publicize the launch and Webcast, Audio Book Club sent members solo mailers in mid-July. The company is also promoting the site with banners on Broadcast.com, MSN Network and the Lycos Network.
At Woodstock '99, Audio Book Club is promoting MediaBay.com with signs, a tent and ads on the big screens.
While Audio Book Club believes the new site will help it scoop up currently unrealized revenue, it also expects to boost the percentage of club members it gets from the Internet from just over 30 percent in 1998 to 50 percent by the end of the year.
Though Herrick would not disclose the club's new-member acquisition costs, he said they are about half as much online as offline.
The launch of MediaBay.com comes on the heels of key acquisitions that eliminated Audio Book Club's competition and expanded its customer base from 300,000 at the end of 1997 to 2.1 million names currently.
The company acquired the Columbia House Audio Book Club in December and Doubleday Direct's Audiobooks Direct in mid-June, both for undisclosed sums.
Acquiring the Columbia House Audio Book Club added 600,000 names to Audio Book Club's 400,000-name membership file. Audiobooks Direct added another 500,000 members, bringing the company's membership to about 1.6 million, including recent membership drives which garner about 4,500 members per month.
The acquisitions of nostalgia audio and video companies Radio Spirits Inc., Adventures in Cassettes and Premier Electronic Laboratories Inc., doing business as Radio Yesteryear and Video Yesteryear, added 500,000 customers.
Through the agreement with Doubleday, Audio Book Club will promote Doubleday on Audiobookclub.com and MediaBay.com. In return, Doubleday will promote Audio Book Club on its Literary Guild and Doubleday Book Club sites. Also, Audio Book Club can prospect Doubleday's 14-million-name active and inactive membership list through inserts in customer mailings and solo direct mail pieces.
Audio Book Club has a similar prospecting deal with Columbia House, resulting in access to an additional 20 million current and former Columbia House members.
"We paid a decent price for them, but we got a lot of added value back in the way of marketing and mailing," said Herrick.
The deals "significantly opened up our universe offline to acquire members, particularly members who join those kinds of clubs," he said, declining to say what percentage of the two membership files the company plans to send mailings.
"We're going to look at that data, test offers and creative appropriately and do whatever makes sense; but the universe of opportunity is 34 million, including the millions of members that they acquire new every year," he said.
Audio Book Club's average customers are 35 to 40 years old. Fifty-five percent are women, though Herrick said the split is closer to 50-50 online.
Herrick would not disclose Audio Book Club's average order size or customer lifetime value, but said average membership length is 2.5 years.
Members must buy fours books over two years. According to Herrick, "they significantly exceed that. Unlike music CDs, when you listen to an audio book, you wait for another one. You don't listen to the same thing over and over."
He said that purchase size and frequency are similar for Audio Book Club's customers online as offline, but "we haven't fully taken advantage of e-mail marketing and other things to maximize online members."
Audio Book Club conducts e-commerce on www.audiobookclub.com and 1-year-old www.BooksAloud.com.
Audio Book Club in 1998 reported a net loss just shy of $7 million on gross sales of $22.2 million, primarily, the company said, as a result of its growth strategy.