AT&T Transferring Subscribers from Excite@Home

While thousands of Excite@Home customers throughout the US were without Internet access over the weekend, AT&T planned to have all former Excite@Home subscribers switched over to its high-speed Internet system this week.

Over 500,000 Excite@Home subscribers that have service through AT&T Broadband lost service Saturday morning after a San Francisco bankruptcy court ruled that Excite@Home could terminate service to cable companies with which it could not reach agreements. Excite@Home has reportedly demanded that the cable companies pay substantially more than their current approximate $16 per month to keep subscribers connected.

Cox Communications and Comcast Corp. struck a temporary deal with Excite@Home, allowing service to continue while they build their own high-speed systems. Comcast has 790,000 subscribers. Cox has 550,000.

Excite@Home had four million subscribers.

After AT&T and Excite@Home could not strike a deal, AT&T began moving the customers to its Internet access service over the weekend.

"We're appealing to our customers to stick with us as we add them to a reliable, high-quality network that will serve them well," said Susan Marshall, senior vice president of Advanced Broadband Services for AT&T Broadband.

The first 330,000 of AT&T's 850,000 Excite@Home subscribers have been transferred, and their e-mail addresses were switched from (username) to (username)

The rest of the subscribers will be added in the "next few days", according to AT&T. The company will issue credits to customers with service interruptions.

AT&T owns 23 percent of Excite@Home and would like to buy the rest.

Meanwhile, another of Excite@Home's clients, Rogers Cable in Canada, said it was ready to "flip the switch" if it could not reach an agreement with Excite@Home. The Toronto-based company said 60 percent of its subscribers were already switched to new e-mail boxes at (username)

This material may not be published, broadcast, rewritten or redistributed in any form without prior authorization. Your use of this website constitutes acceptance of Haymarket Media's Privacy Policy and Terms & Conditions