Atento, Avaya in Multinational Call Center Pact

Share this article:
Multinational call center operator Atento said yesterday it sealed an agreement with Avaya, the call center systems group that will be spun off from Lucent Technologies later this year, to develop call centers in eight countries. The Web-enabled call centers, which will use Avaya's CentreVu Internet Solutions, are scheduled to open by year-end in Brazil, Colombia, Chile, Puerto Rico, Guatemala, El Salvador, Spain and Morocco.


In a separate agreement, Avaya, Basking Ridge, NJ, also will install call center solutions for Atento in Argentina, Venezuela, Italy and Tangiers later this year.


With the new facilities, Atento will have about 30,000 call center agents, 8,000 of whom will be accessible through the Internet. Atento, Miami, is a subsidiary of Spain's Telefonica S.A.
Share this article:

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in Agency

Former Lenovo Executive to Head Digital Marketing at Interakt

Former Lenovo Executive to Head Digital Marketing at ...

Elijah Degen brings 15 years of experience to his new role at the digital agency.

Analytics Is a CMO's Best Friend

Analytics Is a CMO's Best Friend

CMOs who want to extend their tenure should embrace analytics to improve marketing performance and enable innovation.

Yo-ho, Yo-ho! An Automated Life for Me [Infographic]

Yo-ho, Yo-ho! An Automated Life for Me [Infographic]

Increased productivity is the real Hook for marketing automation.