Atento, Avaya in Multinational Call Center Pact

Share this article:
Multinational call center operator Atento said yesterday it sealed an agreement with Avaya, the call center systems group that will be spun off from Lucent Technologies later this year, to develop call centers in eight countries. The Web-enabled call centers, which will use Avaya's CentreVu Internet Solutions, are scheduled to open by year-end in Brazil, Colombia, Chile, Puerto Rico, Guatemala, El Salvador, Spain and Morocco.


In a separate agreement, Avaya, Basking Ridge, NJ, also will install call center solutions for Atento in Argentina, Venezuela, Italy and Tangiers later this year.


With the new facilities, Atento will have about 30,000 call center agents, 8,000 of whom will be accessible through the Internet. Atento, Miami, is a subsidiary of Spain's Telefonica S.A.
Share this article:

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in Agency

John Wanamaker Is Dead, Long Live the CMO

John Wanamaker Is Dead, Long Live the CMO

A century-old motto isn't—and shouldn't be—relevant today. CMOs need to get with the times and put their customer knowledge to good use.

Unleashing the True Power of the Customer

Unleashing the True Power of the Customer

Retailers who harness customer loyalty program data can create a customer-centric competitive advantage.

News Byte: Gartner Retail Expert Joins eCommera as CMO

News Byte: Gartner Retail Expert Joins eCommera as ...

Kevin Sterneckert brings a wealth of knowledge and experience to eCommera.