APAC Will Use Cisco Technology in E-Commerce Platform

Share this article:
Call center operator APAC Customer Services Inc., Deerfield, IL, is set to announce today that Cisco Systems Inc., San Jose, CA, will provide the technology for APAC's e-commerce customer relationship management platform. APAC said it would integrate the Cisco Collaboration Server, Cisco Media Blender and Cisco eMail Manager into the framework for its new e.PAC platform, which will enhance APAC's ability to handle Web-based customer interactions.


The eMail Manager will allow APAC to process and track incoming e-mail messages, route them to the appropriate agents and suggest relevant responses. The Collaboration Server will allow APAC to offer split-screen and synchronized Web page viewing between customers and agents, and the Media Blender will enable APAC to offer its clients' customers a variety of communications channels, including, text-based chat, e-mail, fax, phone and voice-over IP.
Share this article:
You must be a registered member of Direct Marketing News to post a comment.
close

Next Article in Digital Marketing

Follow us on Twitter @dmnews

Latest Jobs:

Featured Listings

More in Digital Marketing

Epsilon Rebrands as End-to-End Marketing Solution

Epsilon Rebrands as End-to-End Marketing Solution

The goal is to flame the perception that technology and creativity live under one roof at the company, says President Andy Frawley.

Mobile Spend Vaults 76 Percent in First Half, IAB Reports

Mobile Spend Vaults 76 Percent in First Half, ...

Overall Internet ad revenues escalate by 15% to $23 billion, also fueled by increased activity in social media and video.

Top 20 Percent Is Twice as Good at Converting as the Rest

Top 20 Percent Is Twice as Good at ...

There are five reasons elite marketers trounce the competition: testing, targeting, spending, mobilizing, and democratizing.