AOL Opens Jacksonville Call Center
The center will employ 1,900 people when fully staffed and has the capacity to handle 85,000 calls a day. AOL said it expects the location near a university to help recruiting efforts.
AOL, a division of New York-based AOL Time Warner, first opened a call center with 100 employees in Jacksonville six years ago in a refurbished warehouse. The company considered moving its call center to a different city when it decided to expand but ended up staying and building a bigger facility.
The new facility will provide inbound service and support for AOL customers.