Direct Line Blog

All bark, no bite

A screenshot of Wag.com
A screenshot of Wag.com

Last night I received a direct mail piece promising discounts off my first purchase at Wag.com, a website that delivers pet supplies.

But there's a problem: I don't have a pet.

I do, however, adore make-up and skincare products, so a circular from Beauty Bar, Wag's partner site, would have been a truly enticing mailer to receive. I'm also on a kitchen appliance kick (I just got my first big-girl apartment), so Casa.com would have been great, too. In fact, I probably would have spent my lunch break perusing the sites for loot, expecting to make my big buy tonight. I assume Wag sent me its mailer in the first place because I'm a regular customer on Soap.com, a site that, like Beauty Bar, shares the same parent company: Quidsi Solutions LLC.

So, I'm curious: How does Quidsi decide who to send which promotional mailer? Are there mailers for other Soap-esque sites? I wonder. Because Wag wasted some postage on me.

This is certainly nothing out of the ordinary in the direct marketing world. Ads are mis-targeted all the time. I attended a conference where an audience member wanted to know why Pandora kept popping up dating ads — his wife was starting to get suspicious. And we've all had our share of Facebook ads that seem to make little sense. Mine, for example, have included lots of gardening lately. I live in a high-rise apartment building.

Although, Wag, I admit it: I really do want a puppy. I melt and fawn over them — perhaps too much. So maybe Wag is clairvoyant, knowing what I want, before I can have it. Maybe it's found the Holy Grail. But, more likely, this is just faulty targeting.

That said, a note to friends who may be reading this: Add a Welsh Corgi to my birthday list, please.

I've got a coupon to use.

Erin Dostal is a staff reporter at Direct Marketing News.
close

Next Article in Direct Line Blog

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:


Company of the week


R2C Group

R2C creates, produces, distributes and measures messages that inspire and compel consumers to do something with a brand to drive commercial advantage. The full-service advertising agency specializes in creative, production, media, analytics and performance.

Find out more here »

More in Direct Line Blog

There's Nothing Prudent About Good Content Marketing

There's Nothing Prudent About Good Content Marketing

Prudential Financial marketers climb down from the rock to make people understand why they don't plan for retirement instead of why they should.

Marketing Is Hard :(

Marketing Is Hard :(

But let's turn that frown upside down. Yes, marketing is hard, but there's also more opportunity for customer engagement now than ever, right?

Context Makes Sense

Context Makes Sense

"Treat your customers like individuals." You hear that all the time. Yes, but, I mean, how?