Aliant Telecom Picks ICT Group for Inbound Support

Share this article:
ICT Group signed a two-year contract yesterday to provide outsourced teleservices to Aliant Telecom, a Canadian hi-tech communications provider.


The contract is valued at $6 million. ICT Group, Langhorne, PA, is providing technical and help-desk support for Aliant Telecom's dial-up Internet access subscribers in the Atlantic region of Canada.


Approximately 90 telephone representatives working at ICT Group's contact center in the Canadian town of Miramichi, New Brunswick, are providing service to Aliant Telecom customers in both French and English. Additional staff may be added to the program later.


Based in Halifax, Nova Scotia, Aliant Telecom has approximately 10,000 employees in Canada. Other ICT Group clients include AOL, Capital One and Pfizer.


Share this article:

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

News Byte: Comcast Expanding Global Ad Delivery Through Partnership

News Byte: Comcast Expanding Global Ad Delivery Through ...

Through a partnership with Adstream , Comcast's AdDelivery Service expands its footprint across the globe.

40 Under 40 2014: Nominations Are Now Open!

40 Under 40 2014: Nominations Are Now Open!

It's time to nominate the 2014 crop of young marketing luminaries for Direct Marketing News's 40 Under 40 Awards. The deadline is Friday, June 6, 2014.

News Byte: MediaCrossing Partners with ASL Marketing on Youth Marketing Tool

News Byte: MediaCrossing Partners with ASL Marketing on ...

The digital media trading firm and marketing database company aim to help marketers target 13 to 34 year olds.