Sitel Expands in Canada

Share this content:
Sitel is opening two new contact centers in Canada this month that will employ 1,200 agents and serve customers in Canada and the United States. One will be in Montreal, the other in St. Catherines, Ontario.


The Baltimore-based call center company operates 74 facilities in 19 countries using 25 languages and employing 25,000. It already has three facilities in Canada -- in Montreal; Toronto; and Calgary, Alberta.


The three facilities employ 600 people, and the new facilities will triple Sitel's Canadian employment, one reason why the Canadian government helped the company to expand.


"We did not get monetary incentives from the federal or provincial governments," said spokesman Bill Sims, "but they were very helpful with job training incentives and in finding the right location."


The company opened the second Montreal center because additional space could not be found in the existing facility and the demand for growth was there.


Sitel clients in Canada include Puralator, a courier company; and Ontario Hydro Energy, a utility that formed a subsidiary to bundle energy and phone bills.


Despite the Canadian expansion, Sitel's foreign operations are uneven. It sold its operation in Japan last year to a Japanese company that is handling business for Sitel clients there.
close

Next Article in Agency

Sign up to our newsletters

Company of the Week

PAN Communications is an award-winning integrated marketing and public relations agency for B2B technology and healthcare brands. PAN's data-driven approach allows the firm to specialize in public relations, social media, content and influencer marketing, and data and analytics. PAN partners with brands to create unique, integrated campaigns that captivate audiences and drive measurable results. PAN services clients out of the firm's four offices: Boston, San Francisco, New York City and Orlando.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above