Siebel Systems and Sitel Form Partnership
Through the agreement, Sitel will become Siebel's preferred partner for outsourced call centers and Siebel will become Sitel's preferred partner for its CRM call center software applications.
Linking price quotes to CRM opens new personalization opportunities
Accenture finds that digital and mobile are taking a sizable share of companies' advertising budgets—equal to that of television ads.
Western Union's head of global social strategy explains how tapping into customers' distinct cultures and needs creates engaging, relatable stories that prompt action.