Perrier Bottles IEX Call Solutions

Share this content:
Contact center solutions company IEX said Friday that Perrier Group selected its TotalView Workforce Management and TotalNet Call Routing solutions to consolidate Perrier's agent scheduling and network call routing functions.


Bottled water manufacturer Perrier provides marketing, customer service and administrative support through its contact center network. The company handles 800 different toll-free numbers with an annual call volume of 6 million across three sites in Massachusetts, Texas and Connecticut. TotalView Workforce Management and TotalNet Call Routing are expected to allow Perrier to manage operations at those multiple locations as if they were a single, large site.
close

Next Article in Agency

Sign up to our newsletters

Company of the Week

PAN Communications is an award-winning integrated marketing and public relations agency for B2B technology and healthcare brands. PAN's data-driven approach allows the firm to specialize in public relations, social media, content and influencer marketing, and data and analytics. PAN partners with brands to create unique, integrated campaigns that captivate audiences.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above