ICT to Provide Inbound Service for JCPenney Unit

Share this content:
ICT Group Inc. yesterday said that it entered a four-year customer service agreement with JCPenney Canadian Premier Life Insurance Co. to be its exclusive outsourced provider of inbound customer care and enrollment services. ICT, Langhorne, PA, already provides outbound telesales for the insurance marketer.


ICT Management Services, the ICT division that specializes in outsourced customer management services, will provide dedicated inbound service through its Riverview, New Brunswick, call center. About 50 of the 450 agents at the center will handle insurance enrollment calls, product information requests, policy adjustments and benefit change transactions. The agents also will be responsible for promoting customer retention.

Sign up to our newsletters

Company of the Week

PAN Communications is an award-winning integrated marketing and public relations agency for B2B technology and healthcare brands. PAN's data-driven approach allows the firm to specialize in public relations, social media, content and influencer marketing, and data and analytics. PAN partners with brands to create unique, integrated campaigns that captivate audiences and drive measurable results. PAN services clients out of the firm's four offices: Boston, San Francisco, New York City and Orlando.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above