Employee Ownership Spurs Growth

Share this content:
USA 800 Inc. is enjoying the bottom-line benefits of being a 100 percent employee-owned teleservices company.

Last month, the Kansas City, MO-based firm completed the purchase of the company through an Employee Stock Ownership Plan (ESOP). Ron White, Sr., former owner and now chairman of the board, established the ESOP in October 1995, after deciding he was ready to retire but reluctant to sell his business to a third party.

His decision has been a major force behind the company's average growth rate of 35 percent for the last three years. Spirits are higher than ever and turnover has plummeted, dropping to about 21 percent from 50 to 60 percent before the ESOP.

"Everybody's excited. It's a really great opportunity for people, because this goes all the way down to the CSR," said David Doherty, USA 800's vice president of sales and marketing. "It's an opportunity for people. If they save money, if they do things more efficiently, if they lower costs and increase productivity, and if are really profitable then it comes back to each and every employee. It's a great incentive."

USA 800, which claims to be the largest employee-owned teleservices company in the nation, has nearly 300 employees between its corporate office in Kansas City and its second call center in St. Joseph, MO.

Sign up to our newsletters

Company of the Week

Since 1985, Melissa has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above