ABR 2011: Accent Marketing Services & Communefx

Share this content:
Tim Searcy
Tim Searcy

Principals
: Tim Searcy, CEO (pictured); Chris McDonald, CEO, 
Communefx

Ownership
: MDC Partners

Offices
: 12 wholly owned globally; 
11 in US

Revenues
: $88.6 million globally; $85.8 million in US 


Capabilities


Accent Marketing is building up two distinct shops under the same roof. Last year, it divided the business into performance marketing and engagement management units, with the Accent Performance Marketing unit joining with sister MDC company Communefx to deliver data-driven performance marketing programs, while Accent Engagement Management executes customer engagement services, including customer care and technical support functions. Building such a capacity to develop turnkey customer services is critical as the recession forced companies to farm out increasingly complicated digital marketing efforts, says Accent CEO Tim Searcy. 


Communefx also added more data and analytics capabilities with the acquisition of Infolure in April. 


Accounts


Although it lost a high-profile client in Humana last year, Accent added Vizio, Sharp and Samsung as clients that same year. A larger share of its work came from clients expanding existing accounts, says Searcy. Clients include BJ's Wholesale Club, Best Buy, Sprint and Verizon.


Staff


Accent had 2,546 staffers in 2010, slightly lower than the prior year. Searcy says he expects to increase those numbers again in 2011. Searcy himself is a new hire. He replaced Kevin Foley as CEO in January.


Performance


Accent's US revenues topped $110 million in 2009, but at the close of last year it was down 21% to $85.8 million. At the same time, the company invested in new international operations for clients, such as a customer care center in Jamaica, and its non-US revenues ballooned nearly 300% to $2.75 million by the end of 2010. 


Searcy says "we expect to double over the next three years in size and revenues, and close to that in personnel."

close

Next Article in Agency

Sign up to our newsletters

Company of the Week

Since 1985, Melissa has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here