agency/client relationship

Marketing Challenge: When a Counteroffer Is as Risky as a Good-bye

Marketing Challenge: When a Counteroffer Is as Risky as a Good-bye By

Your top creative director is about to leave your agency for a cushy position with his number one client. What would you do? Answers are due to ginger.conlon@dmnews.com by June 28.

Marketing Challenge: Fire the Client?

Marketing Challenge: Fire the Client? By

Seems like a top client is subtly demanding a kickback—what would you do? Answers are due to ginger.conlon@dmnews.com by May 31.

Q&A: Joanne Kim, partner & chief idea officer, Marcus Thomas

Q&A: Joanne Kim, partner & chief idea officer, Marcus Thomas By

Joanne Kim, partner and chief idea officer at Marcus Thomas in Cleveland, on company culture, office dogs, and the misuse of technology.

Lean Mean Freelancing Machines

Lean Mean Freelancing Machines By

Need + talent + timely deliverables/good work = satisfied customers. It's the model The IdeaLists is based on, says CEO Adam Glickman.

Q&A: Jason Gaboriau VP & ECD, Crispin Porter + Bogusky

Q&A: Jason Gaboriau VP & ECD, Crispin Porter + Bogusky By

Jason Gaboriau, VP and executive creative director, at Crispin Porter + Bogusky in L.A., talks start-ups, good work, and great graphic design.

Q&A: Tripp Westbrook, ECD, Firehouse

Q&A: Tripp Westbrook, ECD, Firehouse By

Tripp Westbrook, executive creative director at Firehouse, on the dynamics of the agency/client relationship, and what he'd ask Winston Churchill.

CMOs declare 2013 the Year of Digital

CMOs declare 2013 the Year of Digital By

Unhappy with the efforts of their agencies, some marketers will take digital marketing and analysis operations in-house for better control, says a CMO Council membership survey.

Digital technology that goes well beyond creativity

Digital technology that goes well beyond creativity By

Torrence Boone, Google top dog and Caples 35 honorary chair, wants to help you tell a story.

40 under 40: What's the best thing a customer ever said to you?

40 under 40: What's the best thing a customer ever said to you? By

The 2012 Direct Marketing News 40 Under 40 on the best compliments they've ever received from customers and clients.

The 'why' revolution: Why "what" got overthrown

The 'why' revolution: Why "what" got overthrown

If the customer wants to do a marketing campaign and no one asks why, then maybe that customer hasn't had the benefit of expert outside advice.

Agencies see uptick in social RFPs

Agencies see uptick in social RFPs

Jordan Bitterman, Digitas' SVP and social marketing practice lead, spoke with Direct Marketing News about the increasing number of social media request for proposals (RFPs) that agencies are receiving.

Agencies become jacks-of-all-trades

Agencies become jacks-of-all-trades By

In today's integrated marketing world, clients expect agencies to be versed in all media and channels.

New media channels and data raise agency profits

New media channels and data raise agency profits

Now that the recession is arguably over, direct marketing agencies are in an especially fortunate position. Given their efficiency and accountability, they're poised for success in the data driven digital marketing revolution — and business is finally beginning to grow, according to many agency heads.

Brand marketers discuss what they look for at agencies

Brand marketers discuss what they look for at agencies

Top brand executives from Xerox Corp., Capital One and Esurance on the qualities they seek in an agency.

Creative Week: Bringing un-sexy back

Creative Week: Bringing un-sexy back By

Creativity is cool, but you don't have to be "cool" to be creative. So say the really cool creatives at Creative Week.

Edible Arrangements names Stern AOR

Edible Arrangements names Stern AOR By

Edible Arrangements International, Inc. named Cleveland-based Stern Advertising its agency of record (AOR) for national creative, including television, print and likely some online display, said Steve Thomas, chief marketing officer of Edible Arrangements, on Jan. 12.

RadioShack conducting creative agency review

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RadioShack Corp. announced it is in the early stages of an RFP for a new creative agency of record (AOR). Eric Bruner, RadioShack's director of corporate communications, said the assignment will focus on all marketing channels, including direct and digital marketing. RadioShack will decide on the AOR in March 2012.

HomeAway taps GSD&M for brand strategy

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Online vacation rental company HomeAway has named GSD&M its agency of record for brand strategy, creative and media responsibility, said Matt Cohen, the company's senior director of global brand marketing.

Draftfcb loses Gevalia account to Y&R's Taxi

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Draftfcb has lost Kraft Foods' Gevalia coffee account, Draftfcb New York CEO Dana Maiman confirmed in an Oct. 24 statement. Maiman said the agency is "extremely disappointed that [its] plans to leverage the Gevalia coffee brand in the retail environment will not be realized."

Chobani names Leo Burnett New York new AOR

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Yogurt company Chobani named Leo Burnett New York its advertising agency of record on Oct. 19, after a formal review. Leo Burnett New York replaces Gotham as AOR. Leo Burnett will handle a full range of advertising and direct marketing services for the consumer packaged goods brand, said Nicki Briggs, director of communications for Chobani.

Boston Bruins name Arnold AOR, drop Mullen

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The Boston Bruins National Hockey League franchise has named Arnold Worldwide its AOR. The team, which won the Stanley Cup championship last season, previously worked with Mullen.

Mars splits with TBWA for BBDO

Mars splits with TBWA for BBDO

Mars has consolidated its global advertising account for its Snickers, Mars, Galaxy, Pedigree, Whiskas and Twix brands into the Omnicom Group-owned BBDO network, moving the business out of TBWA without a pitch.

Agency Business Report due out in June

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We're in the throes of putting together our annual Agency Business Report that examines the financial health and trends among direct marketing agencies.

Levy credits marketing services, digital for Publicis revenue growth

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Publicis Groupe's first quarter revenue increased 10.7% to $1.9 billion, compared with the same period last year. The company's revenue grew 6.5% organically in the first quarter compared with 2010. Digital accounted for 28.2%, or $535 million, of Publicis' first quarter revenue.

Agency execs, here's your chance to be a TV star

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Ever wonder what would have happened if you'd gotten your Master of Fine Arts at NYU's Tisch School of the Arts instead of your MBA in marketing from Columbia? Do you sometimes yearn for the bright lights of Broadway as opposed to the bright future of customer data collection on Facebook?

Ally Financial selects Grey New York for advertising services

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Ally Financial awarded Grey New York its advertising services contract after a search that began in early February and included incumbent agency Bartle Bogle Hegarty (BBH), said Beth Coggins, PR manager at Ally Financial, on April 5.

Digital agencies under review

Digital agencies under review

Advertisers face an ever-growing list of media buying options as the proliferation of digital permeates the industry. Given the sheer magnitude of choices, over-extended marketers often must turn to their agencies to determine the best fit to meet their goals.

Dell hires Sid Lee, Arnold to support Y&R

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Dell has hired agencies Sid Lee and Arnold to work on its consumer and small- and medium-sized business marketing, respectively. Their work will "absolutely" consist of "direct elements for all business units," said Bob Kaufman, Dell spokesman.

Women's Professional Soccer selects Pereira & O'Dell for spring campaign

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Women's Professional Soccer (WPS) selected San Francisco-based ad agency Pereira & O'Dell for its marketing for the Spring 2010 season, the league's second. Marketing efforts will include social media marketing and connecting to fans in communities. The campaign will be aimed at both existing fans and will look to acquire new ones.

UPS hires Ogilvy for global ad duties, including digital work

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After a six-month search, UPS selected Ogilvy as its global communications agency, handling advertising, relationship marketing and digital duties. Work on the account begins immediately. Ogilvy's sister company Maxus is handling media placements for UPS.

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