Tom Rapsas, MRM-Gillespie

 
Tom Rapsas is the Associate creative director at MRM-Gillespie. Reach him at tom.rapsas@gillespie.com
 

Recent Articles

Happy customers, best advocates

January 21, 2008

As a direct marketer, you already know the importance of identifying your company's best customers and keeping them happy. Yet, few marketers go the extra mile to turn their top customers into active proponents of your brand.
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