How marketers can prevent spam complaints
Ben Chestnut, MailChimp.com
February 12 2008
You don't have to be a spammer to get reported for spamming. Even totally clean, double opt-in lists will get one or two abuse reports per 50,000 recipients. Sometimes it's just a simple mistake, but getting reported for abuse is pretty serious. If a major ISP receives even a small handful of complaints about your e-mails, it will start blocking all e-mail from your server.
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