Dutch health insurance company Agis improved its operations and  customer communications by using enterprise document presentation  software. Agis was formed in 2005 through the merger of three Dutch regional  insurance firms, Anova, Anoz and ZAO, in preparation for the  Netherlands' healthcare system moving from a public to private model  in January 2006. The switch put immense pressure on insurers to  become more competitive. Agis is one of the five largest specialized  healthcare insurers in the Netherlands with 1.1 million individual  customers. This is a position we are eager to maintain and improve upon, said  Bertjan Teunissen, project leader at Agis, Amersfoot, Netherlands.  To do that we knew we needed to improve our processes, work more  efficiently and take a service-driven and customer-friendly approach. The Agis merger raised issues with  different systems and filing  <