1-800-Flowers Expands Alpine Access Contract

Share this article:
Teleservices provider Alpine Access said yesterday that it would handle inbound call services for Plow & Hearth, a subsidiary of 1-800-Flowers.


The deal expands the relationship between 1-800-Flowers and Alpine Access. The teleservices provider began handling overflow services to 1-800-Flowers during peak holiday periods around St. Valentine's Day, Mother's Day and Christmas, then grew during the past 18 months to providing year-round sales call support and inbound customer service.


Financial terms of the expanded contract were not disclosed. Alpine Access, Golden, CO, employs home-based call center agents, giving it extra flexibility to handle call volume peaks and shifting call patterns.


Share this article:
close

Next Article in Multichannel Marketing

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in Multichannel Marketing

Generating Loyalty for Brands and Retailers in an Omnichannel World

Generating Loyalty for Brands and Retailers in an ...

Harnessing personas, loyalty programs, and new technologies can help marketers better connect with customers.

News Byte: Salesforce Forms Unit to Focus on Verticals

News Byte: Salesforce Forms Unit to Focus on ...

The industries business unit, led by ex-White House CIO Vivek Kundra, will serve six industry groupings.

Columbia U. Puts the "Do" in "Donation"

Columbia U. Puts the "Do" in "Donation"

Columbia University raises nearly $7 million in donations in just 24 hours with a combination of social media, live events, and gamification.